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Shipping & Returns

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

 

DOMESTIC SHIPPING RATES

Orders over $99 (before applicable taxes) ship for free with some notable exceptions:

  • Large items such as pianos, some drum kits, etc. will require an additional surcharge to ship.
  • Delivery to remote addresses.

Generally, if the item has one of our Free Shipping Eligible graphics, then it qualifies for the free shipping program.  If there’s no graphic, then additional shipping charges are needed.

For any item not covered under the free shipping program, call, text, or email us for an estimate.

Still in doubt whether an item has free shipping?  Included in the product images should be one of the following images: 

Zeppelin Free Shipping SpoofRio Free Shipping SpoofMoon Free Shipping SpoofCash Free Shipping SpoofBollocks Free Shipping SpoofAJA Free Shipping Spoof

Why?  'Cause it's fun. 

We are updating product listings at the moment so some items that are eligible for free shipping will not have these graphics.  All guitars and small accessories are included in the free shipping items.

 

LOCAL DELIVERY

Free local delivery is available for orders over $99 within Fredericton city limits. For orders under $99, we charge $10 for local delivery.

Deliveries are generally made during business hours. We will contact you via text message with the phone number you provided at checkout to notify you on the day of arrival.

 

IN-STORE PICKUP

You can skip the shipping fees with free local pickup in-store at 396 Queen Street. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are during business hours. Please have your order confirmation email with you when you arrive.

 

INTERNATIONAL SHIPPING

Currently we do not ship internationally.

 

ORDER STATUS

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.

 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.  Open items and special orders may be returned for a refund but will be subject to a restocking fee assessed on a case-by-case basis.

In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at [email protected]